Delivery Queries
Where is my order?
1 - Track you order Login into ‘Your Account’ and select ‘Order History’. Select the order that you wish to track and click ‘View Order Details’, this will provide you with your order details.
2 - Check the estimated delivery date. You will find this date on your order confirmation email or by logging into your account. Please remember that delivery dates are estimates.
3 - I’m still waiting for my order. If your estimated delivery date has passed, please wait a few more days for your order to arrive.
If your order tracking hasn't been updated or your parcel has not been delivered after 14 working days, please contact our Customer Care Team at support@collectifvintage.com and our team will work quickly to resolve the issue.
My order is incorrect
We are sorry to hear your order is not as expected.
If you are missing or received an incorrect item, please email support@collectifvintage.com
Please provide your order number and an outline of the issue.
I am missing an item(s)
We are sorry to hear you are missing an item(s); we try to ensure all orders are dispatched correctly. Please email support@collectifvintage.com
Please provide your order number and outline the item(s) missing. Our team will work quickly to resolve the issue.
I have a problem with an item
We try to ensure every item we dispatch is correct and of the highest quality and have stringent quality control standards. From time to time issues may be missed.
If you have received an item with a flaw, please email us at support@collectifvintage.com Please provide your order number, a description of the issue and where possible an image. Our team will work quickly to resolve the issue. All items are inspected on return, and those with wear and tear rather than faulty may not be refunded.
Can I cancel or change my order?
We may be able to update delivery information within 30 minutes of placing an order before your order is processed and picked. Please contact our customer care team at support@collectifvintage.com
We will do our best to help but cannot guarantee we can make changes. Unfortunately, once your order has been processed, it cannot be edited/cancelled.
Please check your order details, sizes and delivery information are correct before completing checkout and on your order confirmation. Please be aware our customer care team operates between 10am-5pm Monday to Friday GMT.