Delivery
Where do you ship to?
We ship worldwide, click here to see our shipping information. If your country is not listed we currently are unable to ship to your location.
Will I need to pay any duties and taxes on my order?
This will depend on the type of delivery service we are able to offer to your country.
Where possible we offer a DDP (Delivery & DUTY Paid) service however, due to local tax regulations in some regions are only able to offer a DDTP (Delivery with Duty and Tax to Pay) delivery service. Please check our delivery options by clicking here
Where is my order?
1 - Track you order by logging into your account and select ‘Order History’. Select the order that you wish to track and click ‘View Order Details’, this will provide you with your order details.
2 - Check the estimated delivery date. You will find this date on your order confirmation email or by logging into your account. Please remember that delivery dates are estimates.
3 - I’m still waiting for my order. If your estimated delivery date has passed, please wait a few more days for your order to arrive.
If your order tracking hasn't been updated or your parcel has not been delivered after 15 working days, please contact our Customer Care Team at support@collectifvintage.com and our team will work quickly to resolve the issue.
My order is inccorect
We are sorry to hear your order is not as expected.
If you are missing or received an incorrect item, please email support@collectifvintage.com
Please provide your order number and an outline of the issue.
My Parcel says it’s arrived but I have not received it
The driver may not have been able to deliver directly to you, check your emails and text messages for further updates.
The driver may have left your shipment in a safe place or with a neighbour. Please check your tracking information fully and follow the links in your delivery email for further instructions.
If you think there is a problem please contact us by email at support@collectifvintage.com
My order is being returned to Collectif?
We are sorry to hear that your order hasn’t made it to you.
Sometimes this can happen, and may be due to one of the following reasons:
- The parcel was refused.
- Our delivery partner was unable to access the address after several attempts.
- The delivery address was incomplete.
- The parcel was damaged in transit.
- The order was not collected from the pick-up point within 10 days.
Our couriers will make several attempts to contact you before returning orders to us.
However, once an order is consigned to be returned to us we are unable to change the courier status.
Upon return to us we will be able to facilitate a refund / re-delivery. In these instances orders are processed as returns, please refer to our standard Return Policy for further lead times and information.
My parcel has been stolen
From time to time things can go wrong on delivery. Please check with you neighbours or look in your regular safe space first.
If you think your parcel may have been stolen, please check your tracking information as our couriers will take photographs on delivery.
If you still have a problem please let us know, for parcels that have been stolen you will need to report it to the Police and provide a crime report reference before we can issue a refund.