Payments

What payment options do you accept?

We accept Visa, MasterCard, Maestro, PayPal, and Apple Pay at checkout. We also offer split payment options in the UK only through PayPal and Klarna.

Is my payment secure?

All credit/debit card transactions are processed using Shopify Pay, a secure online payment gateway that encrypts your card details in a secure host environment with Secure Socket Layer (SSL) technology. Click here to read our Privacy & Cookies Policy

How can I trust my payment with you?

From 13 June 2014, the Consumer Contracts Regulations - which implements the European Consumer Rights Directive became UK law - this new law applies to all purchases made at a distance, online or over the phone.

COLLECTIF fully abides and upholds the principles of the Consumer Contracts Regulations and will from time to time update our conditions in line with any changes that may take place to this law. Click here to read our Privacy & Cookies Policy

Can I send an E-Gift Voucher to someone?

Yes please follow the steps at checkout. Please be aware once issued the E-Gift Voucher belongs to the nominated individual and will not be accessible by yourself.

How do I check my E-Gift Voucher balance?

Login to your account and view your balance on-screen.

I need to return an E-Gift Voucher purchase

E-Gift Cards are non refundable.

If you return a purchase that was paid for using an E-Gift Voucher the refund value will be credited to your account.

Is there an expiry date for my E-Gift Voucher balance?

E-Gift Vouchers will expire 12 months after the date of issue.

I need to return a purchase made with Klarna

That’s not a problem, please follow our return's policy. Your return will be credited to your Klarna account and a statement will be issued by Klarna.

Please click here for more information on Klarna terms and conditions.