Placing an Order
Do I need an account to place an order?
You don’t need to create an account if you're using express checkout with ShopPay or Paypal. However we strongly recommend you create an account so that all your information is saved for your next visit.
I can't place an order. What should I do?
If you can't place an order due to an error message, then we would recommend making sure the details you have entered are correct, this includes:
- The card details
- The billing address for the card
- The security code (CVV) is on the back of your card.
If you have checked all these and you are still having issues, then it may be your bank stopping this from going through. We recommend contacting them directly for more information.
If you have received an error message, then please get in touch with a member of our Customer Care Team. Please provide either the name or a screenshot of the error, and they will be able to provide you with more information.
What happens if an item I want has sold out?
Unfortunately, some of our more popular styles sell out very quickly & if the item/size you are looking for is no longer available, then we will have sold out for now.
Don't forget we also have London stores who may be able to help.
Click here to visit our shops page for more information.
I have just placed an order. What happens next?
Thank you for placing an order with us.
You will now be sent an order confirmation which will outline what you have ordered.
Please check it carefully ensuring your address information is correct and the items you have ordered are in your correct size. If you spot an error, please email us immediately at support@collectifvintage.com
Can I cancel or change my order?
We may be able to update delivery information within 30 minutes of placing an order before your order is processed and picked.
Unfortunately, once your order has been processed, it cannot be edited/cancelled.
Please check your order details, sizes and delivery information are correct before completing checkout and on your order confirmation.
Please be aware our customer care team operates between 10am-5pm Monday to Friday GMT.
I have a problem with an item on my order
We try to ensure every item we dispatch is correct and of the highest quality. From time to time issues may arise, if you have received an item and have concerns , please email us at support@collectifvintage.com
Please provide your order number, a description of the issue and where possible an image. Our team will work quickly to resolve the issue.
All items are inspected on return, and those with wear and tear rather than faulty may not be refunded.
I have not received an order confirmation
If you have not received an order confirmation, first check your spam and junk folders to ensure your settings have not filtered it out.
If this does not work, please double check the information you used when submitting the order. You can check your order by logging into your account.
Select order history and locate the order you are looking for. This will provide you with your order confirmation details.
If the above does not work please contact us at support@collectifvintage.com and our customer care team will work quickly to resolve the issue.
My order is incorrect
We are sorry if you have received an incorrect order. Before returning your order, please check either your order confirmation or your Collectif account, to make sure items reflect what you received.
If your order is still incorrect, please get in touch with us at support@collectifvintage.com
Our customer care team will work quickly to resolve the issue.