Returns & Refunds
Do you offer free returns?
We are always striving to keep our prices fair, honest and competitive to provide you with the best possible service we can.
Unfortunately, we are unable to provide FREE returns and kindly ask you to read our Return Policy before making a purchase.
How do I return my Collectif order?
Please visit our Returns Policy for more information.
You are responsible for the cost of the return postage, which is non-refundable unless the item(s) sent are incorrect or faulty.
Returns should be sent to:
COLLECTIF RETURN
Torque Warehouse
Standbridge Lane
Kettlethorpe
Wakefield
United Kingdom
WF2 7YY
If you are making an international return, please make sure your parcel is clearly marked as "UNITED KINGDOM RETURNED GOODS" as we cannot accept any liability for any customs or duty fees.
What is Collectif's returns policy?
Under ‘The Consumer Contracts Regulations’ 2014 (UK), online orders can be cancelled within 14 days of delivery. We have extended this to 28 calendar days providing a reasonable timeframe for you to return unwanted item(s) to us.
To exercise your right to cancel, you must inform us of your decision to return your order by email to support@collectifvintage.com detailing your name, address and order number.
How long do I have to send my parcel back?
You must return your order/item(s) to us within 28 days. We recommend you send your return with a signed for service with insurance and retain your receipt as proof.
All returns MUST have a return form enclosed to allow easy identification and prompt processing. You can find your returns form included in your parcel. If you have misplaced your form, please email support@collectifvintage.com and we’ll be happy to send you a replacement.
When should I expect my refund?
Upon receipt of your return we will refund the full price you paid for the item(s). If you cancel your order before the item(s) have been shipped, then you will receive a full refund including the original delivery charges.
Please kindly note, it can take up to 21 days for a return to be processed once we have received your parcel.
If you have not received your refund after 21 days, please email support@collectifvintage.com with your return tracking number and our team will look into this for you.
All refunds are made to the same method of payment used on the original transaction. Item(s) returned beyond 28 days will not be eligible for a refund.