Technical
Is my payment secure?
All credit/debit card transactions are processed using Shopify Pay, a secure online payment gateway that encrypts your card details in a secure host environment with Secure Socket Layer (SSL) technology. Click here to read our Privacy & Cookies Policy
How can I trust my payment with you?
From 13 June 2014, the Consumer Contracts Regulations - which implements the European Consumer Rights Directive became UK law - this new law applies to all purchases made at a distance, online or over the phone.
COLLECTIF fully abides and upholds the principles of the Consumer Contracts Regulations and will from time to time update our conditions in line with any changes that may take place to this law. Click here to read our Privacy & Cookies Policy
Is my data safe with you?
We understand that many people still worry about submitting personal details on websites - especially their credit/debit card numbers and addresses.
We can assure you that any information you provide to us will remain safe and secure, we promise never to release your personal details to any third party for mailing or marketing purposes.
When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. COLLECTIF complies fully with all applicable data protection and consumer legislation, and we'll treat all your personal information as fully confidential. View our Privacy & Cookies Policy
How do you use cookies?
To improve your experience with us, our website uses cookies and web beacons. A cookie is a piece of data that our website automatically transfers to the hard drive of your computer or mobile device when you access the website and is used to:
- Access stored information when you log in,
- Carry information from page to page of our website,
- Store site preferences and the items in your shopping basket,
- Identify whether you have visited our website previously,
- Monitor the number of visits that you make to our website, where you browse and what you have purchased, and to offer you tailored content.
Representation - Is what I see on screen true to character?
We have made every effort to display as accurately as possible the colours of our products. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
We shoot our garments on a range of different models to show a cross section of all customer shapes and sizes.
Can I download images to my computer?
You are permitted to make one copy of imagery from the website for the purposes of viewing for your own personal use.
However, the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating.
All content including third party trademarks, designs, and related intellectual property rights are protected by national intellectual property and other laws and international treaty provisions.
Any reproduction or redistribution of any content is prohibited and may result in civil and criminal penalties.