Technical Support
How do I create an account?
Please see below on how to create an account if you are using the website:
- In the top right corner of the Collectif Homepage, please select the My Account Icon,
- Click on Account (Person Icon)
- You will then be taken to a form that you must complete and enter a password for your account.
- When you click confirm you will be sent an account activation email.
- Once verified a welcome email will be sent to inform you that your account has been completed successfully.
I have forgotten my password
Please see below on how to reclaim your password if you have forgotten it:
- In the top right corner of the Homepage, please select the My Account Icon,
- Click on Account (Person Icon)
- You will then be taken to a login page, where underneath the password box you will find a link to 'forgotten your password'
- Click here and re-set your password using your registered email.
How do I make changes to my account?
You can change the details on your account at any time.
To make changes, login to your account by clicking on the person icon in the top right-hand corner of the page.
Once you're logged in you can make as many changes to your account as you like.
Why can’t I see my previous orders in my account?
Collectif has just relaunched under new ownership and unfortunately, we are unable to carry over customers legacy data or orders that were placed on the old website with Collectif.co.uk.ltd.
If you need further assistance with any order placed from December 2024 with Abaci Online Ltd, please contact our customer care team at: support@collectifvintage.com
How do I delete my account?
We are very sorry to hear that you wish to delete your account. Please email us at support@collectifvintage.com and a member of our customer support team will help you.
I need help signing into my account.
- Ensure you use the same email address and password you registered with.
- If you need help remembering your password, click the 'forgotten password' link on the sign-in page. You'll be prompted to enter your email address, and we'll send you an email with a link that will allow you to create a new password for your account.
- If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
If you still can't sign in after this, contact our Customer Care Team and give them as much detail as you can about the issue, including screenshots of any error message you receive and what you've done so far to try to resolve the issue at hand.
Contact customer service: support@collectifvintage.com
How do I sign up to Collectif's Newsletter?
You can sign up here for the Collectif Newsletter. We'll send you information about new collections, products, events and exclusive offers.